Refund policy

This page is a courtesy translation. In the event of any discrepancy in interpretation, the French version prevails.

What Novaelar does not sell

NOVAELAR GROUP sells no physical goods, no subscriptions and no digital products. No sale is concluded through this site, which has neither a basket nor online payment. There is therefore no return or purchase-refund procedure.

Invested sums are not payments

This is the essential distinction. The sums you allocate under a mandate are not paid to Novaelar: they remain your property, held in an account opened in your name with a custodian institution. They cannot therefore be “refunded” by us.

Their value moves up and down with the markets. A loss gives rise to no compensation: it is the counterpart of the risk accepted when the mandate was signed. No return is promised or guaranteed, at any horizon.

Fees and management charges

The audit fee pays for analysis work actually carried out and delivered. It is not refundable once the work has been performed.

Management fees are calculated pro rata to the period actually managed. If the mandate is terminated, only the accrued portion remains due; any portion received in advance and not accrued is returned to you within thirty days.

The performance fee is due only on progression actually recorded. Where there is no progression, it is not charged — so there is nothing to refund.

Commissions on tangible assets

The commission received on a transaction involving a tangible asset pays for the research, verification and negotiation carried out through to completion. It is earned when the transaction completes. If no transaction is concluded, no commission is due.

Termination of the mandate

The mandate may be terminated at any time, by you or by us, under the conditions and notice periods set out in the agreement. Termination entails no penalty. The assets remain in your account; we simply cease to manage them.

Right of withdrawal

For financial services contracts concluded at a distance with a consumer, the French Consumer Code provides for a fourteen-day withdrawal period. That period does not apply to services whose price depends on fluctuations in financial markets beyond the provider's control, nor to services fully performed with your express agreement before the period expires. The arrangements applicable to your situation are set out in the agreement before signature.

Complaints

Any complaint may be sent to contact@novaelar.com or by post to the registered office. We acknowledge receipt within ten working days and reply within two months at the latest.

To be completed: details of the competent ombudsman, which must be provided in the event of an unsatisfactory reply.

Last updated: September 2026.